Let One Embody the Authentic British Culture

Vol.4 John Stewart Renaldy, Former Protocol Officer of British Hills "Assuming the responsibility to represent the British culture"

Never forget the importance
of being true to the concept

In 2010, I left British Hills. 16 years have passed since I arrived in Japan for the first time. Allowing me to serve there for 16 years is an honor for me.

I don’t think I would have ever stayed in Japan for 16 years if the Chairman, Mr. Ryuji Sano hadn't been the owner of British Hills. He is an amazing man to take on the responsibility of something that his parents started. And for him to see it bear fruit in a sense must be an amazing satisfaction and I also have the greatest respect for him having done this.

He believes the true nature of people is honesty. And for me too, I've always been forthright with the Chairman. Whenever he had asked me something, I would have told him how I felt, whether he might have liked it or not, I've always been honest with him and always told the truth. But I've always respected him, he's the boss. And I cannot put into words the feeling that I have for his family. It has been an absolute privilege.

The Chairman is a very unique person. He is not a usual Japanese CEO. I've seen people cower in front of him. Whenever he said something people were really afraid to say no or disagree as it is in Japanese culture. This also a huge sign of respect for the person, however he is also a human being and no different than anyone else.

Compared to the time of opening, the management environment has changed. The value of the yen at exchange rate has been diminishing. So it became necessary to reduce the foreign staff and get more Japanese staff. But this would not be British Hills, you might rather say Japanese Hills. I hope the legacy carries into the future. It's how we make our history. I hope that the staff of British Hills continues to work with showing their spirit of “This is a true England!”. If not, I think I have to go back and remind them.

“The very reason why you are staying here is to make British Hills real England. Please keep in mind the importance to be loyal to the concept.” (9/9)

John Stewart Renaldy
Born in 1950 in Edinburgh, U.K. Graduated from Newcastle University and worked in the hotel business for 10 years, then shifted to freelance work. In 1994, came to Japan and joined British Hills as a hospitality manager. During his service, took up a post as protocol officer. In 2010, left British Hills and relocated to the Philippines. At present, teaching students practical business of hotel business as a lecturer at universities in Manila.

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